Returns Policy - wigsuk.com - Wigs UK

Here at Banbury Postiche Wigs UK we want all of our customers to be entirely happy with their choice of products. If you find that you have the need to return your wig to us, please follow the instructions below and we will process your return as soon as it arrives with us.

If you would like to discuss your product, please email us at sales@wigsuk.com or call 01295 757408.

Thank you.

Returns Policy:

- All items can be returned for either an exchange or full refund.

- All items to be returned within 14 days of receipt.

- To return an item, please use the returns section on the delivery note included with your order. This has a return address label attached. Returns cannot be processed without the return form.

- All items to be returned in the same condition they were received with all labels still attached.

- Wigs can be tried on but not worn for a period of time.

- Do not expose any wig you may need to return to any strong smells - e.g. perfume.

- Any returned item deemed to be in an unsellable condition will be returned to you.

- Returns note needs to be completed and returned with the items clearly stating if a refund or exchange is required.

- All free products should be returned if all purchased items are returned for a refund.

- Refunds can take up to 5 working days to process from the date the returned items are received.

- The postage will not be refunded & you are responsible for any returns postage costs.

- We suggest that you use special delivery to return your item as we cannot be held responsible for returned item that do not reach us.

- We aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer. This does not affect your statutory rights as governed by English Law.


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